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FAQ

SHOPPING WITH US

How do I order?

Ordering at 'Store Name' is easy. Just select the items you want & add them to your cart. Enter your shipping address and payment information before you proceed to payment.

Do I need to create an Account on 'Store Name' to place an order?

You will need to register on the site to place an order.

My email address has changed. How do I update this information to my current account?

Click on 'My Account', enter your username and the password and login to your account.Click Account Information and change the displayed email address and save the record.

What is the benefit of creating an account on 'Store Name'?

There are various benefits of creating an account on the 'Store Name', some of the benefits are marketing information on promotions and products, special offers to registered customers.

You will also not need to input the address for the new orders unless there is a change in address. You can also log in review the order history of all the transactions done on that account.

What is Net Distribution and what is their relationship with 'Store Name'?

Net distribution is The Authorized online e retailer of 'Store Name'. Net distribution services Pvt Ltd is authorized by 'Store Name' to sell all its products.

Can I place the order online and pick up my order from your Store which is nearest to me?

You cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.

How do I track my order once it is placed?

Step 1: You will receive an order confirmation on Email and SMS on the registered email address and Phone Number

Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details.

You can also log into your account and view the shipping details.

What are the terms of the warranty available on my product?

To know the terms of the warranty, kindly click here

I am unsure of my size, which size do I order?

If you are unsure of your size, you can measure yourself using our measurement guide here.

I want to Place bulk orders or need some specific products, whom do I contact?

You can write to us on our contact page for all bulk orders, we will assist you with quotes and information based on the emails.

PAYMENT INFORMATION

What are the payment options that I can avail of while placing an order?

Currently the following payment options are enabled.

  • Credit Cards ( Visa / Master)
  • Net Banking across Banks
  • Debit Cards (Visa / Master)
  • EMI facility( for ICICI Bank, Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards only)

We will shortly be adding American express, Cash on Delivery and EMI options.

Which credit/ debit cards does 'Store Name' support?

Payments are accepted through certified third party payment gateways. Currently all Visa and Master Credit cards will be accepted

How do I know that my credit/ debit card payment is safe?

Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.

What do I do if my payment fails?

In case of a payment failure, please retry and ensure information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) & that your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can write to us on our contact page (url link) with your order number for any clarification.

Can I pay through Net banking? What is the procedure?

Yes, one can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

Does 'Store Name' offer an EMI option?

Yes, we offer an EMI option for ICICI Bank , Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards only for orders above Rs.3000/-. Kindly confirm the terms of conditions of EMI with your concerned bank before availing this option.

CANCELLATION AND RETURNS

Can I change my order once it has been placed?

We don't accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of Net Distribution Services.

Can I cancel my order?

Orders can be cancelled within 4 Hours of placing the order. To cancel your order, kindly write to us through the contact page with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.

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